Terms and conditions
Puremess Terms & Conditions
đ Our Promise to You
At Puremess, we want you to love effective skincare thatâs kind to you, the planet, and everything on it. That means no exploitation of people, animals, or the environmentâjust pure, natural goodness.
All of our products are either vegetarian or vegan, and we never test on animals. Not now, not ever.
đ Delivery Policy
We currently deliver across the UK. Shipping times may vary depending on your location, selected delivery method, and other factors outside our control (like the odd postal gremlin or snowstorm).
We offer two delivery options:
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First Class Delivery: Orders are shipped the next working day via Royal Mail First Class.
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Second Class Delivery: Orders are shipped everyday via Royal Mail Second Class.
We aim to get your goodies to you as quickly as possible, but please allow a few extra days during busy periods.
đ Refunds & Exchanges â The No Quibble Policy
We really want you to be over the moon with your purchaseâbut if youâre not, donât panic! We offer a no quibble refund or exchange.
Hereâs how it works:
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Not loving your product? You can return it to us for an exchange or a full refund.
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Changed your mind? Thatâs OK tooâjust let us know within 14 days of receiving your order.
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Condition of items: Returned items should be unused and in their original packaging. We totally understand if youâve opened it to take a peek or give it a sniffâwe would tooâbut for hygiene reasons, we can't accept returns of opened skincare products unless they're faulty.
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Faulty or damaged items? Please contact us within 10Â days of receiving your order and weâll sort it out quickly.
Return options:
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You can return items via Royal Mail or your preferred tracked courier service.
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We donât currently offer free returns, so unless the item is faulty, return postage is your responsibility.
Once we receive your returned item, we aim to process your refund or exchange within 7 days. If youâre opting for an exchange and canât decide what to choose, weâre happy to help you find something that knocks your socks off!
đ Get in Touch
Need help or want to request a return? Just drop us a line:
đ§ Email: gemma@puremess.co.uk
đ Phone: 07801 994460
Weâre here to helpâand weâll always do our best to make things right.