Terms and conditions

Puremess Terms & Conditions

💚 Our Promise to You

At Puremess, we want you to love effective skincare that’s kind to you, the planet, and everything on it. That means no exploitation of people, animals, or the environment—just pure, natural goodness.

All of our products are either vegetarian or vegan, and we never test on animals. Not now, not ever.

🚚 Delivery Policy

We currently deliver across the UK. Shipping times may vary depending on your location, selected delivery method, and other factors outside our control (like the odd postal gremlin or snowstorm).

We offer two delivery options:

First Class Delivery: Orders are shipped the next working day via Royal Mail First Class.
Second Class Delivery: Orders are shipped everyday via Royal Mail Second Class.

We aim to get your goodies to you as quickly as possible, but please allow a few extra days during busy periods.

🔁 Refunds & Exchanges – The No Quibble Policy

We really want you to be over the moon with your purchase—but if you’re not, don’t panic! We offer a no quibble refund or exchange.

Here’s how it works:

Not loving your product? You can return it to us for an exchange or a full refund.
Changed your mind? That’s OK too—just let us know within 14 days of receiving your order.
Condition of items: Returned items should be unused and in their original packaging. We totally understand if you’ve opened it to take a peek or give it a sniff—we would too—but for hygiene reasons, we can't accept returns of opened skincare products unless they're faulty.
Faulty or damaged items? Please contact us within 10 days of receiving your order and we’ll sort it out quickly.

Return options:

You can return items via Royal Mail or your preferred tracked courier service.
We don’t currently offer free returns, so unless the item is faulty, return postage is your responsibility.

Once we receive your returned item, we aim to process your refund or exchange within 7 days. If you’re opting for an exchange and can’t decide what to choose, we’re happy to help you find something that knocks your socks off!

📞 Get in Touch

Need help or want to request a return? Just drop us a line:

📧 Email: gemma@puremess.co.uk
📞 Phone: 07801 994460

We’re here to help—and we’ll always do our best to make things right.