Help Center

Help Center

Gift Wrapping only needs to be bought once per order unless items are wanted to be wrapped individually/in seperate boxes (please state in order notes).


Gift Wrapping may already be included on items such as gift boxes, if so it's stated on the description of the product, and then in this case there's no need to purchase gift wrapping for these items.

Due to the current circumstances we are unable to ship abroad from the UK.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-5 business days depending on your delivery method.


If you have any details concerning your order you would like us to know, simply include them in the notes box at checkout.


If you have any queries contact us 07801 994460 or gemma@puremess.co.uk


You can select your preferred payment method at checkout.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Visa as shown at the bottom right of the website.
If you are unsure about which products may be right for you, or would just love to know more, then you can contact one of our experts, either call us on 07801 994460 or email gemma@puremess.co.uk

Exchange any product or gift you are not satisfied with and we will try and solve the situation. At Puremess, we pride ourselves on having happy customers and if you are not completely satisfied, let us find a suitable alternative which will knock your socks off!


If would prefer a refund, then no problem; just contact us either using the number 07801 994460 or email us directly at gemma@puremess.co.uk and we will refund the money. We endeavour to do this within 7 days.

Shipping destinations: We ship both locally and nationally.


Shipping times: Shipping time might vary depending on location, shipment method and other factors. Our aim is to get our products to you as soon as possible. 

We have 2 delivery options: First class delivery will be sent out the following day. Packages are sent via Royal Mail first class post. Second class deliveries are sent out Mondays, Wednesdays and Fridays. Packages are sent via Royal Mail second class post.


Shipping cost: Orders over £50 will have free shipping. Orders under £50 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.