Help Center

Help Center

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-5 business days depending on your delivery method.

If you have any details concerning your order you would like us to know, simply include them in the notes box at checkout.

If you have any queries contact us 07801 994460 or

You can select your preferred payment method at checkout.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Visa as shown at the bottom right of the website.

Shipping destinations: We ship both locally and nationally.

Shipping times: Shipping time might vary depending on location, shipment method and other factors. Our aim is to get our products to you as soon as possible. 

We have 2 delivery options: First class delivery will be sent out the following day. Packages are sent via Royal Mail first class post. Second class deliveries are sent out Mondays, Wednesdays and Fridays. Packages are sent via Royal Mail second class post.

Shipping cost: Orders over £50 will have free shipping. Orders under £50 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Exchange any product or gift you are not satisfied with and we will try and solve the situation. At Puremess, we pride ourselves on having happy customers and if you are not completely satisfied, let us find a suitable alternative which will knock your socks off!

If would prefer a refund, then no problem; just contact us either using the number 07801 994460 or email us directly at and we will refund the money. We endeavour to do this within 7 days.